Phase 1 proved the concept. Phase 2 deploys the production infrastructure — 7 systems, governed AI operations, and measurable KPIs Orange's board can report against the €600M Group AI mandate.
Infrastructure Components
7 production systems deployed sequentially over 6 months. Every component is running in production today — proof available on request.
A production-grade orchestration layer managing agent sessions, context handoff between conversations, JSONL audit trails, heartbeat monitoring, and a REST API for human-in-the-loop control.
Enforced governance spec deployed across all repos. Skills system with tiered agent hierarchy, drift detection, and audit-ready compliance. Shadow AI tracked and governed from day one.
Self-hosted WhatsApp gateway with AI knowledge base integration, broadcast campaigns, multi-session management, and full SDKs in TypeScript, Python, and PHP. No per-message vendor fees.
Azure NSG → UFW → fail2ban → nginx TLS → App token auth. Proven in production: 3,849 attacks blocked, zero breaches. Automated threat detection with Telegram alerting and IP blocklists.
Retrieval-augmented generation pipeline ingesting Orange's internal docs, KB articles, and product specs. Djingo's accuracy improves measurably without retraining the base model.
AI-driven lead identification, qualification scoring, outreach sequencing, and CRM enrichment for Orange Business. Targets enterprise and mid-market segments with precision personalisation.
API bridges extending Genesys and MATRIXX with AI capabilities without touching existing contracts. Adds AI routing, intent detection, and real-time enrichment on top of current investments.
6-Month Deployment Plan
Sequential delivery with clear milestones. Each month ships something Orange can measure immediately.
This is not a consulting engagement.
Every component ships as deployed infrastructure, not recommendations. KPIs are contractually defined before day one.
Measurable Outcomes
Five hard metrics, each with a defined measurement method. No vanity numbers — only figures that appear in a board report.
A/B test on identical query set before/after RAG deployment
Tracked via WhatsApp-attributed conversions in CRM
fail2ban logs, Azure Security Centre dashboard, weekly report
Heartbeat monitor with Telegram alerting on downtime events
AGENTS.md repo audit, drift detection weekly report
Investment
Fixed-fee engagement. No time-and-materials surprises. Every line item is infrastructure Orange owns — not a subscription or retainer.
What Orange would pay for equivalent scope elsewhere
While delivering full infrastructure ownership — not a managed service dependency.
Vendor Selection
The comparison Orange's procurement team will run. We've done it for you.
Every system in Phase 2 is running in production. We're not proposing architecture — we're deploying infrastructure we already operate.
Phase 1 delivered through InfoAcademy — already in Orange's procurement system. No new vendor approval required. Phase 2 is a PO extension.
Source code, documentation, and infrastructure are Orange's on day one. No SaaS dependency, no ongoing license fees, no renegotiation leverage.
What comes next
Phase 2 sets the infrastructure foundation. Phase 3 adds the intelligence layer — autonomous agents that learn from Orange's operations, predict failures, and act without human prompting.
Self-healing infrastructure that responds to incidents before staff are paged
Knowledge base that updates itself from call transcripts and ticket resolutions
ML models trained on Orange's own operational data — not generic benchmarks
This is a conversation between Orange's IT leadership and APEX OS. No sales team. No NDAs required upfront. Just a 60-minute technical scoping call to align on scope and KPIs.
APEX OS is delivered through InfoAcademy — existing Orange Romania vendor. Phase 1 invoiced and delivered. Phase 2 is a PO extension.